Delivery & pickup policy

Current availability

Pickup, delivery and dine-in cash orders are available only when the selected branch is accepting online orders. A placed order waits for branch acceptance; follow the status on your order page.

Contact the branch for current opening hours and available services. Preparation and delivery times are estimates.

Delivery address and coverage

Delivery eligibility depends on the selected branch’s configured coverage and your map pin. Provide a complete street, building and unit address and a reachable phone number. The branch confirms the order before preparation.

Charges and timing

The bag shows menu prices, service charge, VAT, delivery fee and total cash due in Egyptian pounds (EGP) before you place the order. Prices vary by branch.

Preparation and travel times can vary with branch capacity, traffic and location. When live ordering opens, use the estimate and updates provided for your confirmed order; scheduled delivery is not currently offered as a live service.

Pickup and collection

Check your selected branch before travelling. Wait for the branch to mark your order ready, then bring your order reference and pay cash at pickup. Check the items when collecting.

Missing items, delays and failed delivery

Contact the serving branch promptly about missing, incorrect or damaged items, delays or an address problem. Provide your order reference and a clear description. The branch must review the circumstances before confirming redelivery, replacement, cancellation or any charges.

Read the refund and cancellation policy for payment and order disputes. For orders from an external delivery platform, also use that platform's support process.